Refund Policy

Overview

This Refund Policy explains how refunds work for purchases of KIO AI, the service operated by Ayubots Robotics. All purchases made through KIO AI are sold by Paddle.com Market Limited ("Paddle"), our authorized reseller and Merchant of Record. Paddle is the seller of record for your Transaction, appears on your invoice and bank statement, and is responsible for processing payments, handling refunds, and managing chargebacks in accordance with its own Buyer Terms and Conditions and Refund Policy. This Policy explains how that process works and how it relates to your use of KIO AI.

Who Handles Your Refund

Because Paddle is the Merchant of Record for all orders placed through KIO AI, Paddle provides all payment-related customer service and handles refund requests directly. Ayubots Robotics continues to provide the KIO AI product itself and its support, but the financial transaction (charging, refunding, disputing) is between you and Paddle.

You can request a refund in either of the following ways:

• Directly with Paddle via their Buyer support site at paddle.net, using the order reference from your receipt
• By emailing us at support@ayubots.com, and we will assist you or forward your request to Paddle on your behalf

Refund Eligibility

Unless required by applicable law, Transactions are generally non-refundable and non-exchangeable. However, you may be entitled to a refund in the following circumstances:

14-Day Withdrawal Period:

You have the right to withdraw from your purchase for any reason within 14 days of a one-off Transaction, or within 14 days from the date a subscription was last renewed. Refund requests made within this window are generally honored, subject to Paddle's discretion and verification of the Transaction.

Discretionary Refunds:

Outside of the 14-day window, Paddle may still issue a refund on a discretionary basis, including where a Transaction was made in error, appears fraudulent, or may otherwise become subject to a chargeback.

Products Not as Described:

This Policy does not affect your statutory rights in relation to products which are faulty, not as described, or not fit for purpose. If you believe KIO AI did not perform as described, contact us at support@ayubots.com so we can investigate before you escalate to Paddle.

Exclusions:

Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behavior, or where the refund request falls outside the applicable statutory or discretionary period described above.

How Refunds Are Processed

• Approved refunds are processed by Paddle using the same payment method used for the original Transaction, where possible
• Refunds are typically completed within 14 days of approval of the request
• Paddle's transaction records are used to verify eligibility and timing, but do not override your statutory rights
• Any discretionary refund is voluntary and does not create an obligation to grant future refunds under similar circumstances

Subscription Cancellations

If your Transaction is not eligible for a refund, you may still cancel your subscription at any time to stop future billing. Cancellation can be done within your KIO AI account settings, or by contacting us at support@ayubots.com. Cancellation takes effect at the end of your current billing period, and you will retain access to the service until that period ends. No partial refund is issued for the remainder of an active billing period unless required by law or granted at Paddle's discretion.

Sales Tax Refunds (VAT / GST)

If you were charged sales tax, VAT, GST, or a similar consumption tax on your Transaction and are registered for that tax in your country of purchase, you may be entitled to a refund of the tax amount. To be eligible, you must contact Paddle within 60 days of the Transaction date and provide a valid tax registration number or applicable tax-exempt certificate. Requests made after 60 days may be declined unless required by law in your jurisdiction.

Chargebacks and Disputes

If you dispute a charge directly with your bank or card provider (a chargeback) instead of requesting a refund through Paddle or Ayubots Robotics, your access to KIO AI may be suspended while the dispute is investigated. We encourage you to contact us or Paddle first so that a refund request can be resolved directly, which is typically faster than a chargeback.

Governing Terms

This Policy forms part of, and should be read alongside, Paddle's Buyer Terms and Conditions and Paddle's own Refund Policy, both available at paddle.net/legal. If there is any inconsistency between this Policy and Paddle's Buyer Terms and Conditions, Paddle's Buyer Terms and Conditions will apply to the Transaction. This Policy does not limit any statutory consumer rights you may have under the law of your country of residence.

Contact Information

For questions about this Refund Policy, help identifying a charge, or assistance requesting a refund, contact us at support@ayubots.com. For direct order support, refund status, or subscription management through our Merchant of Record, visit paddle.net.